# Service Level Agreement (Pilot Draft)

This is a **pilot-stage SLA draft**, not a production commercial guarantee.

## Scope

PrivateDAO pilot support covers:

- onboarding guidance
- operator training
- Devnet rehearsal support
- issue triage for documented flows
- release and review artifact guidance

## Pilot target

- repository-based product access
- live frontend access
- documented runtime evidence
- issue response during the agreed pilot window

## Response targets

- critical pilot blocker: same day best effort
- high-severity issue: next business day target
- normal pilot support: 2 to 3 business days target

## Explicit exclusions

- no guarantee of real-funds production uptime yet
- no claim of audited mainnet custody
- no guarantee over third-party wallets, RPC providers, or external settlement systems

## Trigger for stronger SLA

A stronger SLA only becomes reasonable after:

- audit closure
- mainnet custody hardening
- production monitoring deployment
- signer ceremony completion