Service Level Agreement (Pilot Draft)

This is a **pilot-stage SLA draft**, not a production commercial guarantee.

Scope

PrivateDAO pilot support covers:

• onboarding guidance
• operator training
• Devnet rehearsal support
• issue triage for documented flows
• release and review artifact guidance

Pilot target

• repository-based product access
• live frontend access
• documented runtime evidence
• issue response during the agreed pilot window

Response targets

• critical pilot blocker: same day best effort
• high-severity issue: next business day target
• normal pilot support: 2 to 3 business days target

Explicit exclusions

• no guarantee of real-funds production uptime yet
• no claim of audited mainnet custody
• no guarantee over third-party wallets, RPC providers, or external settlement systems

Trigger for stronger SLA

A stronger SLA only becomes reasonable after:

• audit closure
• mainnet custody hardening
• production monitoring deployment
• signer ceremony completion